Which behavior should be avoided during de-escalation?

During de-escalation, moving suddenly should be avoided because it can create a perception of threat or aggression in the person you are trying to calm. Sudden movements can trigger a defensive reaction, leading to heightened anxiety or a combative attitude in the individual. The goal of de-escalation is to create a safe and non-threatening environment where communication can occur effectively. By minimizing abrupt actions, a peace officer can foster a sense of safety and control, thereby making it easier to resolve the situation peacefully.

In contrast, maintaining direct eye contact is important for establishing trust and showing the individual that you are engaged and attentive. Touching should generally be avoided unless it's necessary to ensure safety or provide comfort, as it can be misinterpreted. Asking questions is beneficial as it encourages dialogue and allows the person to express their feelings, which can help in defusing tensions.