What does the first step of the LEAPS model refer to?

The first step of the LEAPS model refers to "Listen." This step is crucial as it emphasizes the importance of actively paying attention to what the other person is saying. Listening goes beyond simply hearing the words; it involves being fully engaged with the speaker, understanding their message, and recognizing their emotions. This foundational step helps establish rapport and trust between the parties involved, which is essential for effective communication and conflict resolution. By prioritizing listening, officers can gather valuable information, better understand the perspectives of those they interact with, and respond more appropriately to their needs.